We read every message. For account-specific issues (credits, a failed analysis, a subscription problem), include the Support ID shown in the app under Profile — it lets us look up your account without needing your name or email.
No. A failed or abandoned analysis is automatically refunded — you should see the credit back in your balance shortly after. If it's been more than an hour and your balance still looks wrong, email us with your Support ID.
Pro plans include a set number of swing analyses per month. Your remaining balance is always visible on the Analyze tab and in Profile.
Subscriptions are billed and managed through your Apple ID. In the app, go to Profile → Manage Subscription, or directly via Apple's subscription settings.
In the app: Profile → Privacy & Data → Delete My Data (or deleting an individual swing in History) removes everything stored on your device instantly, and if you're signed in, also deletes that data from our servers — no email needed. If you'd like something deleted from before you ever signed in, or have any other data request, email info@swinglabai.com. See our Privacy Policy for full details on what's stored and for how long.
Full details are in our Privacy Policy, including exactly which third parties process your video and why, and what's kept versus deleted.